【学术视点】疫情突发：企业如何将内部能力与外部资源相匹配以形成运营韧性？

Breaking out of the pandemic: How can firms match internal competence with external resources to shape operational resilience?

疫情突发：企业如何将内部能力与外部资源相匹配以形成运营韧性？

JOURNAL OF OPERATIONS MANAGEMENT

2023, Vol. 69(3): p.384-403

    该成果于2022年2月被JOM接受，是该期刊2022年度下载量最高的论文之一。针对上一年正式发表的论文，JOM评选出5篇最佳论文，以表彰它们在运营管理、项目管理等相关领域做出的突出贡献。该成果获得2024年Jack Meredith最佳论文提名奖。

ABSTRACT

This study explores how firms sought to effectively match their internal competence with external resources from the supply chain network to improve operational resilience (OR) during the COVID-19 pandemic. Drawing upon matching theory, this study provides an internal–external matching perspective based on flexibility–stability features of OR to explain the operational mechanisms underlying the different matchings between internal flexibility (i.e., product diver-sity)/stability (i.e., operational efficiency) and external flexibility (i.e., structural holes)/stability (i.e., network centrality). We find that more heterogeneous matchings between internal (external) flexibility and external (internal) stability have a complementary effect that enhances OR, whereas more homogeneous matchings between internal flexibility (or stability) and external flexibility (or stability) have a substitutive effect that reduces OR. This study provides valuable contributions to research focusing on the supply chain, organizational resilience, and operations management.

KEYWORDS

COVID-19 pandemic, operational efficiency, operational resilience, product diversity, supply chain network

HIGHLIGHTS

• Firms need to match their internal competence with supply chain network resources in the correct way to improve their operational resilience in theCOVID-19 pandemic.

• Matchings between internal flexibility and external stability, and between internal stability and external flexibility can enhance firms’ operational resilience in the COVID-19 pandemic.

• Firms with high product diversity and occupying the central position in the supply chain network, and with high operational efficiency and more structural holes in the supply chain network can better resist the shock of the COVID-19 pandemic.

About the Author

Yuan Li, Antai College of Economics and Management, Shanghai Jiao Tong University, Shanghai, China

Xincheng Wang, School of Economics and Management, Tongji University, Shanghai, China

Tianyu Gong, School of Economics and Management, Tongji University, Shanghai, China

Haifeng Wang, School of Business and Management, Shanghai International Studies University, Shanghai, China

All the authors contributed equally to this article.