【公开学术报告】Interpersonal trust: From a static to a dynamic perspective

Date & Time: 9:30-11:00am, Fri. 11^th, October 2019

Venue: Room 2101, Tongji Building A

Language: English

Speaker：Dr. Biyun HU (Temple University, US)

ABSTRACT

Interpersonal trust is dynamic and can be easily changed. Understanding why and how changes in trust occur is important because trust affects a wide range of organizational outcomes. Since employees’ attitudes and behaviors in the workplace are apt to change in response to notable events, this dissertation examines what, why, and how events may cause changes in trust. More specifically, I first define negative [positive] trust-related events as events that either negatively [positively] disconfirm trustors’ prior expectation or events that confirm trustors’ prior negative [positive] expectation towards trustees, and argue that negative [positive] trust-related events can lead to decreases [increases] in trust. Moreover, building on dual-system theory (Morgeson, Mitchell, & Liu, 2015), affect infusion theory (Forgas, 1994, 1995), and the integrative model of trust (Mayer, Davis, & Schoorman, 1995), I propose that trust-related events trigger changes in trust through both changes in emotional reactions and cognitive assessment of trustees’ trustworthiness. Next, drawing from Monge’s (1990) typology of dynamic processes and event-system theory, I focus on two specific components of changes (i.e., magnitude and permanence) and propose that the effects of events on each component are contingent on the characteristics of the events (e.g., criticality, proximity, and timing).