教育背景

2017.09 – 2023.06 M.S. & Ph.D. In Organizational Behavior, Shanghai University of Finance and Economics

2013.09 – 2017.06 B.S. in Management, Nanchang University  

研究兴趣

Leader Narcissism; Leader Frugality; Customer Mistreatment; Self-distancing Theory; Organizational Behavior in Tourism Management 

工作经历

2023.06 – Present, Postdoctoral Fellow, Advanced Institution of Business (AIB), Tongji University 

科学研究

JOURNAL PUBLICATION 

• Liu, D. W., Zhou, C. Y.^*, Wang, Y. Z. & Wu, Y. F. (2025). Is proactive service always right? The study on the dual influence mechanisms of proactive customer service performance on customer satisfaction. International Journal of Hospitality Management, 130, 14425. ^*Corresponding author

• Liu, D. W., Zhou, C. Y.^*, & Wu, Y. F. (2024). The self-distancing perspective of daily customer mistreatment and employee service behaviors. Journal of Hospitality and Tourism Management, 61, 328–337. *Corresponding author

• Cai, Y. H., Zhou, C.Y., Li, J.S., Sun, X. L. (2023). Leaders’ Competence Matters in Empowerment: Implications on Subordinates’ Relational Energy and Task Performance. European Journal of Work and Organizational Psychology, 32(3), 389-401.

• 刘德文, 高维和, 周春阳. (2023). 何以抱怨？顾客抱怨对员工角色内服务行为的影响机制研究. 外国经济与管理. 45(2): 57-81

CONFERENCE PAPER

• Zhou, C.Y., Li, J. S., Zhang, Y. Y., Zhou, L.J. (2025). A study on the impact of leader narcissism on intra-team competition and team performance. Accept at 2025 Academy of Management Meetings.

• Zhou, C. Y.,Liu, D. W., Wu, Y. F. (2025). The self-distancing perspective of daily customer mistreatment and employee service behaviors. Accept at 2025 IACMR conference.

• Zhou, C. Y.,Liu, D. W., Wang, Y. Z., Wu, Y. F. (2025). Is proactive service always right? The study on the dual influence mechanisms of proactive customer service performance on customer satisfaction. Accept at 2025 IACMR conference.

• Zhou, C.Y., Li, J. S., Zhang, Y. Y., Zhou, L.J., (2023). Leader Narcissism, team empathically-driven moral emotions, and team relational quality. Present at 2023 Academy of Management Meetings.

• Zhou, C.Y., Li, J. S., Shu, R. (2022). The Benefits and Detriments of Leader Narcissism: A Meta-Analysis based on Agentic-Communal Framework. Present at 2022 Academy of Management Meetings.

RESEARCH PROJECT

• 上海财经大学研究生院，校级课题，CXJJ-2020-398，学习目标导向一定能促进反馈寻求行为吗？授权型领导的激活作用，2020-06 至 2022-12，结题，主持。

• 上海市人民政府发展研究中心，省部级课题, 2021-YJ-F06，促进人力资源产业国际化高质量发展研究，2021-06 至 2022-08，结题，参与。

• 2024年国家自然科学基金面上项目，国家级课题，72472113，人机智能混合团队内部的权力分配对团队有效性的影响，在研，参与。

ACADEMIC SERVICE

• 担任期刊匿名审稿人

  -International Journal of Hospitality Management,

  -International Journal of Contemporary Hospitality Management；

• 获得2024年Academy of Management Meetings会议最佳审稿人